Delivery

Standard UK Delivery: £3.99 (3-5 Working days)

Express Next Weekday UK Delivery: £7.99 - Ordered by 2pm (Monday to Thursday) for Next Day guaranteed Monday to Friday. 

Saturday Delivery: £12.99 - Order by 2pm Friday.


Free Standard Delivery on all UK orders over £75

Please note that standard delivery is usually 3-5 days but is not guaranteed and may vary by postcode and locations. 


Standard delivery within the United States and Canada: £17.99 - 7-10 working days approximately.

Standard delivery within Australia: £15.99 - 7-10 working days approximately.

Standard delivery within Europe: £9.99 - 5 working days approximately.

Rest of the World delivery: £19.99 - 7-10 working days approximately.


All parcels are sent using a signed for system and must be signed for upon delivery. 


For any additional support with delivery or questions please do email loulousbabyboutique@outlook.com and I will be more than happy to help.   

Returns

In the unlikely event that you are not entirely satisfied with your purchase, you can simply return it to us within 14 days in its original, saleable condition (including tags and packaging/gift box if relevant) with a note stating the reason for sending it back along with your name, address and order number. Failure to include this information may result in a delay in your refund being processed. If items are returned outside if our 14 day policy then a credit note will be offered.


You will be responsible for the item until it reaches us, and we suggest you use a secure delivery method (which requires a signature upon delivery). The cost of returning any item is your responsibility. You will be refunded the full value of the item, less delivery charge.


Clearance and Sale items are exchange only.

Swimwear and hats are non returnable for hygiene reasons.

If order qualifies for free delivery but full order is returned refund will be less £3.99 

delivery cost. 


Payment plan items are exchange only. 


For exchanges additional postage costs may be incurred and items not collected from the post office and returned to sender will not be refundable.


Please ensure that your purchase does not come into contact with anything that may mark or damage it, such as drinks, food or cigarettes. We will not be able to refund any items where there is evidence that these instructions have not been followed.

Please allow 10 working days from when the product has been received by us to process a refund. Your refund will be credited to the same account or card with which you made your original purchase. 


Return Address for returns only:

9 Betjeman Road, Royston, Hertfordshire, SG8 5UP